Order Processing
Orders are processed and dispatched within 3–5 business days of being placed.
- Orders placed on weekends or public holidays begin processing on the next business day.
- During busy periods, such as seasonal sales or new collection launches, processing may take slightly longer. We’ll always keep you updated if that happens.
- You’ll receive a confirmation once your order has been dispatched.
Delivery Time
Once dispatched, delivery takes 7–14 business days.
Delivery times are estimates and may vary depending on your location and local carrier conditions. Occasionally, parcels may arrive sooner or take a little longer than the window above.
Order Tracking
As soon as your order ships, we’ll send you a tracking link. You can follow your parcel’s progress at any time using that link. Please allow a short period for tracking information to update after dispatch.
Shipping Address
Please make sure your shipping address is complete and accurate before placing your order. If you notice an error, contact us through our Contact Us page as soon as possible — we’ll do our best to update it before your order is dispatched. Once an order has shipped, we’re unable to change the address.
Undeliverable or Returned Packages
If a parcel is returned to us because of an incomplete or incorrect address, or because it was not collected, we’ll get in touch to arrange a reshipment. Additional shipping costs may apply in these cases.
Delays Beyond Our Control
From time to time, deliveries may be affected by circumstances outside our control, such as severe weather, carrier disruptions, or peak-season volume. We appreciate your patience and will help however we can.
Lost or Missing Packages
If your tracking shows your order as delivered but you can’t find it, please check with neighbours and your local carrier first. If it’s still missing, reach out through our Contact Us page and we’ll look into it with the carrier.
Contact Us
Questions about your order, your tracking, or delivery times? Reach out through our Contact Us page and we’ll be happy to help.