Our Promise
We want you to love your denim. If the fit isn’t right, you have 7 days from the date of delivery to return or exchange your order.
Eligibility
To be eligible, your item must be:
- Returned within 7 days of delivery
- Unworn, unwashed, and unaltered
- Free of stains, odours, and pet hair
- In its original condition with all tags still attached
We recommend trying items on indoors before removing any tags.
How to Start a Return or Exchange
- Reach out to us through our Contact Us page with your order number and the item you’d like to return or exchange.
- We’ll confirm your request and send you the return instructions.
- Pack the item securely in its original packaging and ship it back to the address provided.
- Once we receive and inspect the item, we’ll process your exchange or refund.
Please do not send items back before contacting us — we may not be able to match your return to your order otherwise.
Exchanges
Need a different size or wash? Let us know what you’d like instead and we’ll reserve it for you where stock allows. If your preferred item is unavailable, we’ll offer a refund or an alternative style.
Refunds
- Approved refunds are issued to your original payment method.
- Please allow a few business days for the refund to appear, as processing times vary by payment provider.
- Original shipping costs are non-refundable unless the item was faulty or incorrect.
Return Shipping
Return shipping costs are the customer’s responsibility, except where the item arrived damaged, defective, or incorrect — in which case we’ll cover the cost.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, faulty, or isn’t what you ordered, contact us through our Contact Us page within 7 days of delivery. Include your order number and a photo of the item, and we’ll make it right — with a replacement or a full refund, including shipping.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please check with your bank or payment provider first, as processing can take longer than expected. If it’s still missing, get in touch with us through our Contact Us page and we’ll look into it.
Contact Us
Questions about a return, an exchange, or your order? Reach out through our Contact Us page and we’ll be happy to help.